Of course you can. You can report the return within 14 days after purchase. Please note, you must organise the return yourself and you can send this to the address below (after telephone or written notification). Add a copy of your invoice together with your account number and we will do the rest.
Return address: Isolo - Bouwkampioen, Pontstraat 54a, 9090 Melle
After receipt of the goods the purchase amount will be refunded to your account.
No problem. Have you bought the wrong thickness or type and do you wish to exchange this for other articles? Please contact us and we will do our best to help you.
Do you detect defects to the goods before installation as a result of transport or simply a production error? Please contact us immediately per mail (email@example.com), possibly add some pictures so we can quickly and efficiently look for a solution. If necessary we replace the articles, free of charge or we contact the manufacturer for expert advice or further investigation.
For building materials that have been processed in accordance with the technical instructions (referred to on the product page or available via mail) but still show defect, you can always count on our expertise. If we cannot help you straight away we can also contact the manufacturer for additional advise or possibly a site visit.
It is not Isolo’s responsibility to determine whether an article is suitable for the intended building project. In case of doubt you can best contact us via one of our channels.
You can download the withdrawal form here.
Instructions for exercising the right of withdrawal in accordance with article 7 of the general terms and conditions
You have the right to withdraw the agreement without specification of reasons within a period of 14 days.
The withdrawal period expires 14 days after the day that you or a third party appointed by you, who is not the carrier, take(s) physical possession of the good.
To exercise the right of withdrawal you must inform us, Isolo – Bouwkampioen, Pontstraat 54, box A, 9090 Melle, VAT BE0644.458.003 on behalf of the webshop https://www.isolo.be, that you want to withdraw the agreement via an unambiguous statement (for example in writing, per post or e-mail). You can use the attached concept withdrawal form as available on the website http://www.isolo.be, but you are not obliged to do so.
You can also complete the concept withdrawal form or another clearly formulated statement electronically and send this via our website (enter web address). If you use this option we will immediately send you a confirmation of receipt of your withdrawal on a durable data carrier (for example per e-mail).
In order to comply with the withdrawal period you must send your notification with respect to exercising your right of withdrawal before the withdrawal period has expired.
Consequences of the withdrawal:
If you withdraw the agreement, you will immediately receive a refund of all the payments you have made till that moment, including delivery costs, excluding any administration costs, and in any case no later than 14 days after we have been informed of your decision to withdraw the agreement. The refund is made with the same payment method that was used with the original transaction, unless you have explicitly agreed otherwise; in any case we will not charge you additional costs for such a refund. We may postpone the refund till we have received the returned goods or you have demonstrated that you have returned the goods, whichever comes first.
You must return or hand over the goods to us without delay, but in any case no later than 14 days after the day on which you notify us of the decision to cancel the agreement. You are on time if you return the goods before the period of 14 days has expired.
The direct costs of returning the goods are for your account.
You are liable for the depreciation of the goods as a result of the use of the goods, that goes beyond what was necessary to establish the nature, features and operation of the goods.
To make sure that the right of withdrawal is exercised correctly we advise you to contact us by telephone beforehand (telephone number: +32 9 210 11 02 ).
The paragraph below is identical to the text in our General Terms & Conditions.
7.1 The right of withdrawal does not apply for buyers who buy or intend products for full or partial business or professional use.
7.2 The buyer who does not buy the products for business or professional use has the right to cancel the purchase, without paying a fine and without specifying reasons, provided he informs Isolo about this via the designated withdrawal form that is available on the website http://www.Isolo.be within a period of 14 calendar days to be calculated from the day that follows the day of delivery of the product. If relevant, the buyer must return the goods to Isolo in the original packaging, with a copy of the relevant invoice, within 14 calendar day to be calculated from the notification by the buyer to exercise his right of withdrawal.
7.3 When exercising the right of withdrawal the costs and the risk of returning the products are for the buyer.
7.4 In case of exercising the right of withdrawal Isolo is obliged to refund the amounts already paid by the buyer, without charges, on the condition that the returned articles have been received by Isolo on time and in a unused condition. The refund will be made immediately after the articles have been returned to Isolo or the buyer has proven that he has returned the goods, depending which comes first.
In order to assure the correct exercise and settlement of the right of withdrawal and to avoid additional costs for the incorrect exercise of the right of withdrawal at the expense of the buyer, it is appropriate that the buyer contacts Isolo by telephone, +32 472 06 44 56 (Monday till Friday, 09.00 hours to 17.00 hours), before exercising his right of withdrawal and to read the instruction for exercising the right of withdrawal as made available on the website http://www.Isolo.be.
The following goods are excluded from the right of withdrawal.
- Goods that were custom-made for the buyer
- Goods that due to their nature of size cannot be returned.
The buyer is liable for the depreciations of the articles that are the result of handling the goods that goes beyond what was necessary to establish the nature, features and operation of the goods (for example articles that show clear traces of use).