General Terms & Conditions
These General Terms & Conditions are used by Isolo, part of BOUWKAMPIOEN BVBA, hereinafter referred to as “Isolo”,
Pontstraat 54, Box A, 9090 Melle, VAT BE 0644.458.003, RPR Ghent, on behalf of the webshop https://www.Isolo.be
Any complaints can be sent to the above address.
Here you can download the General Terms & Conditions as PDF file.
1.1 These General Terms & Conditions are applicable on all offers from Isolo and on all agreements concluded (with Belgian buyers of Isolo’s products).
1.2 Unless explicitly agreed otherwise in writing, the applicability of other general terms and conditions is excluded.
1.3 Although Isolo restricts its deliveries to Belgium and the Netherlands by default, buyers established in other countries can also turn to Isolo. For deliveries outside Belgium and the Netherlands the buyer must contact Isolo by telephone (+32 472064456) or by e-mail info@Isolo.be for a quotation without any obligations, before placing an order. The buyer must take into account that different delivery costs and means of payment may be used for deliveries outside Belgium of the Netherlands. The prices of the goods offered on the website are however also applicable for buyers established outside Belgium and the Netherlands.
1.4 Isolo has received the “UNIZO e-commerce label”. The conditions and regulations to be allowed to wear this label, can be found here.
2. Placing an order & concluding an agreement
2.1 All expressions of Isolo on the website or in the catalogues are an invite to make an offer.
2.2 Orders can be placed with specification of full details (stating customer number, your most recent address, the correct order numbers and quantities of the articles to be ordered), via the webshop.
2.3 By placing an order, the buyer accepts the applicability of these General Terms & Conditions mentioned on the website and in the catalogues.
The most recent version of the General Terms & Conditions is always mentioned on the website.
2.4 Conditions can be imposed on the acceptance of orders, for example prepayment.
2.5 If it appears impossible to accept an order for a certain article, for whatever reason, Isolo will try, in consultation with the buyer, to deliver an article that is similar in terms of price and quality. After agreement the order will be accepted in an adjusted form. If this is not possible Isolo will refund the amount of the order to the buyer.
2.6 The agreement is concluded once Isolo has accepted the order.
2.7 After each order the buyer receives an order confirmation via the e-mail address he has specified during the order process, containing an overview of the order placed by the buyer. The buyer can also always consult, print or save the order data on a durable data carrier via the website (by logging in to his personal account).
3.1 The prices on the Isolo website are the current applicable prices.
The prices in mailings and quotations might deviate due to price adjustments that have been implemented after the validity period of the prices mentioned in the mailings and quotations has expired.
3.2 As long as the agreement has not been concluded, Isolo may unilaterally adjust the prices and the other General Terms & Conditions.
3.3 All prices are inclusive VAT and packaging costs but exclusive transport and shipping costs unless stated otherwise.
Depending on the payment method, per order a one-off contribution to the shipping costs, as mentioned on the website and in the catalogues, is charged to the buyer.
3.4 After the agreement has been concluded, Isolo is still authorised to charge any adjustments in the VAT rate or any other taxes and/or duties to the buyer insofar as they are obliged thereto by the legislator.
4.1 Isolo chooses the way of transport and the carrier. If the buyer has special transport wishes, the additional costs are for his account. All orders are delivered to the specified collection point or address of the buyer. In case of absence a second delivery is planned (postal orders) or the package can be collected from a collection point (postal orders) or Isolo delivers the order at the risk of the buyer and a delivery is considered as completed, even when the delivery note has not been signed (orders delivered by lorry). If delivery is not possible in the latter case, an additional transport fee will be charged for the second delivery.
4.2 Isolo will deliver the order with adequate speed. In case of a delay in the delivery of the entire order or a part thereof, Isolo will send a message to the buyer no later than twee weeks after acceptance of the order.
The buyer will then have the right to cancel the order, if delayed, free of charge, no later than 7 days after receipt of the delay notification.
4.3 Isolo reserves the right to deliver the order in parts.
There are no additional costs for part deliveries or backorders.
4.4 Despite all the care we take with the orders, it is possible that an order is not or not completely delivered. The buyer is obliged to report this within 7 calendar days after receipt of the articles. Then the delivery will be supplemented or done again at the expense of Isolo.
5.1 Payment is made by bank transfer, credit card (visa, Mastercard), online banking, iDeal, KBC Online, PayPal or with collection (if this was selected).
5.2 If it has been agreed that the payment will be made via an invoice, a payment term of 30 days after date of invoice will apply.
5.3 In appropriate cases Isolo reserves the right not to accept a payment method proposed by the buyer. In that case this will be announced and the order will be sent after prepayment.
5.4 Settlement with claims against Isolo or suspension of payment is not allowed.
5.5 Prepayment can only be done via bank transfer.
5.6 After exceedance of a payment term the buyer owes the legal interest and all judicial and extrajudicial collection charges with a minimum of € 100.-. Isolo may then suspend the fulfilment of its obligations or dissolve the agreement.
6. Retention of property
6.1 Delivered articles remain the property of Isolo, till the buyer has met all his obligations. This applies for all obligations for which the law allows retention of property.
6.2 Isolo is irrevocably authorised, without requiring notice of default, to take back the articles that remain the property of Isolo (or have these taken back).
7. Right of withdrawal
7.1 The right of withdrawal does not apply for buyers who buy or intend products for full or partial business or professional use.
7.2 The buyer who does not buy the products for business or professional use has the right to cancel the purchase, without paying a fine and without specifying reasons, provided he informs Isolo about this via the designated withdrawal form that is available on the website http://www.Isolo.be within a period of 14 calendar days to be calculated from the day that follows the day of delivery of the product. If relevant, the buyer must return the goods to Isolo in the original packaging, with a copy of the relevant invoice, within 14 calendar day to be calculated from the notification by the buyer to exercise his right of withdrawal.
7.3 When exercising the right of withdrawal the costs and the risk of returning the products are for the buyer.
7.4 In case of exercising the right of withdrawal Isolo is obliged to refund the amounts already paid by the buyer, without charges, on the condition that the returned articles have been received by Isolo on time and in a unused condition. The refund will be made immediately after the articles have been returned to Isolo or the buyer has proven that he has returned the goods, depending which comes first.
In order to assure the correct exercise and settlement of the right of withdrawal and to avoid additional costs for the incorrect exercise of the right of withdrawal at the expense of the buyer, it is appropriate that the buyer contacts Isolo by telephone, +32 472 06 44 56 (Monday till Friday, 09.00 hours to 17.00 hours), before exercising his right of withdrawal and to read the instruction for exercising the right of withdrawal as made available on the website http://www.Isolo.be.
The following goods are excluded from the right of withdrawal.
- Goods that were custom-made for the buyer
- Goods that due to their nature of size cannot be returned.
The buyer is liable for the depreciations of the articles that are the result of handling the goods that goes beyond what was necessary to establish the nature, features and operation of the goods (for example articles that show clear traces of use).
8.1 Isolo guarantees to a buyer who does not buy or intend the goods for full or partial professional use, the quality of these products for a period of 2 years to be calculated from the delivery of the products, all in accordance with the conditions in this article.
8.2 If the delivered products do not correspond with the description in the warranty certificate, the description in the catalogues or on the website of De Isolo, the buyer who does not buy or intend the goods for full or partial professional use, is entitled to a warranty provided he informs Isolo about this in writing within a period of two months to be calculated from the day that the buyer has identified the defect.
The buyer must send a detailed description of the defect together with the notification as well as a copy of the sales invoice.
8.3 As the result of a legal warranty claim the buyer is entitled to free repair or replacement (this at the discretion of Isolo) of the good unless this would be impossible or out of proportion.
8.4 This warranty does not apply if:
- The product is not properly protected against transport damage during the return shipment;
- Adjustments have been made to the product;
- There are defects that are caused by incorrect or improper use, for example not considering the supplied user instructions;
- The defect is caused by intent of gross negligence;
- There is an external calamity, such as lightning, power failure, natural disasters, etc.;
- Isolo was not given the opportunity (on time) to investigate the complaint and to repair any defect.
8.5 The legal claim of the buyer expires after a period of one year from the day that the buyer has identified the lack of conformity, without that this period may expire before the end of the period of two years, as referred to in article 8.1.
8.6 If a lack on conformity occurs within a period of six months from the delivery of the product, it applies, unless Isolo proves otherwise, that this defect occurred at the moment of delivery, unless this presumption is incompatible with the nature of the product or with the nature of the lack of conformity, by taking into account, among other things, that the product is new.
8.7 Considering the use that the buyer has had since the delivery of the product, the buyer is entitled to an appropriate price reduction or claim dissolution of the purchase agreement;
The buyer does not have the right to demand the dissolution of the agreement if the lack of conformity is only minor.
8.8 After expiry of the warranty period of two years, as referred to in article 8.1 and for buyers who buy or intent the product fully or partially for professional use, Isolo is obliged to indemnify for the hidden defects of the sold product from the conclusion of the purchase-sales agreement.
9.1 The liability of Isolo regarding the sale and delivery of articles is explicitly limited to the warranty regulated under article 8.
9.2 Isolo is not liable for (technical) advise provided by them, printing and typing errors in the catalogues, technical data provided by suppliers of products and unforeseeable and reasonable uncontrollable bad quality of products.
9.3 For the rest, any liability of Isolo is limited to the actual amount paid as mentioned on the relevant invoice sent.
10.1 Disputes are solved as much as possible in mutual consultation.
10.2 Agreements concluded via the website are subject to Belgian law.
The courts and tribunals of the judicial district of Ghent are authorised to take note of disputes that arise from agreements concluded via the website
10.3 Apart from the internal complaint procedure of the webshop you can also go to Unizo (https://www.unizo.be/sites/default/files/reglement_-_13_januari_2017.pdf ) and the European ODR platform: http://ec.europa.eu/consumers/odr